Contact LUOSMOLLYS
We’re here to help you glow—reach out anytime.
Questions about your routine, ingredients, orders, or shipping? Send us a message and our team will get back to you as soon as possible.
Get in touch
For the fastest help, include your order number (if applicable) and a short description of what you need.
LUOSMOLLYS Online Store
Malaysia
Mon–Fri: 10:00–18:00 (MYT)
Sat–Sun & public holidays: Closed
Send a message
Quick answers
A few common questions—if you can’t find what you need, message us and we’ll help.
How long does it take to get a reply?
Usually within 1–2 business days (Mon–Fri, MYT).
Can you help me build a routine?
Yes—tell us your skin type, concerns, and what you’re currently using, and we’ll suggest a simple routine.
Where do you ship from?
We ship from Malaysia. Delivery times vary by location and will be shown at checkout.
How do I track my order?
Once your order ships, you’ll receive a tracking link by email. If you didn’t receive it, contact us with your order number.
What’s your return policy?
If something isn’t right, contact us within 7 days of delivery and we’ll guide you through the next steps.
Do you offer wholesale or collaborations?
Yes—email us with your brand/company details and what you have in mind.
Ready to refresh your routine?
Explore LUOSMOLLYS essentials—minimal steps, maximum glow.