LUOSMOLLYS Policies
Terms & Conditions
These Terms & Conditions apply to your use of the LUOSMOLLYS website and any purchases made through our online store in Malaysia. By browsing or ordering, you agree to the terms below.
Quick overview
A few important things to know
LUOSMOLLYS provides skincare and beauty products for personal use. Product information is shared for general guidance and does not replace professional medical advice.
We may update these Terms from time to time. The latest version will always be posted on this page, and your continued use of the site means you accept any updates.
Terms for shopping with LUOSMOLLYS
Clear, simple policies to help you shop with confidence.
Ordering & account information
You agree to provide accurate, current details for checkout, delivery, and any account you create. We may cancel orders where information appears incomplete, inaccurate, or fraudulent.
Pricing, promotions & availability
Prices are shown in the currency displayed on the site and may change without notice. Promotions may have additional terms and limited durations. Product availability is not guaranteed until your order is confirmed.
Payment
Payments must be completed using the methods offered at checkout. If a payment is declined or reversed, we may suspend or cancel the order.
Shipping & delivery
Delivery timelines are estimates and may vary by location and courier conditions. Risk of loss transfers to you upon delivery to the address provided. Please inspect parcels on arrival and contact us promptly if there are issues.
Returns, refunds & exchanges
For hygiene and safety, opened skincare and beauty products may not be eligible for return unless faulty or incorrect. If you receive a damaged, defective, or wrong item, contact us as soon as possible with your order number and photos so we can help.
Product use, allergies & patch testing
Always read labels and directions before use. If you have sensitive skin or known allergies, patch test first and discontinue use if irritation occurs. If you experience a severe reaction, seek medical advice.